At GRHANDCRAFT, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how GRHANDCRAFT LTD collects, uses, stores, and protects your personal data when you visit or make a purchase from grhandcraft.uk.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
GRHANDCRAFT LTD operates grhandcraft.uk and is responsible for the collection and use of your personal information through this website.
We may collect and process the following categories of personal information:
a. Information You Provide Directly
When you place an order, contact us, subscribe to updates, or otherwise interact with our website, you may provide information such as:
Full name
Billing address
Shipping address
Email address
Phone number
Payment details
Order information
Any information you provide in messages or customer service inquiries
b. Information Collected Automatically
When you browse our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device information
Time zone
Pages viewed
Referring website
Browsing behavior on our site
Cookies and similar tracking technologies
c. Transaction Information
When you make a purchase, we may collect details related to your order, including:
Products purchased
Order value
Payment status
Delivery information
Refund or return history
3. How We Use Your Information
We use your personal information for legitimate business purposes, including:
To process and fulfill your orders
To arrange shipping and delivery
To provide customer support
To communicate with you about your order
To process refunds, returns, or exchanges
To improve our website, products, and services
To detect and prevent fraud or misuse
To comply with legal and regulatory obligations
To send marketing communications where permitted or where you have chosen to receive them
We only use your information where we have a lawful basis to do so, such as performing a contract with you, complying with legal obligations, pursuing our legitimate interests, or relying on your consent where required.
4. Sharing of Information
We do not sell your personal information. However, we may share your information with trusted third parties where necessary to operate our business and provide our services, including:
Payment processors
Shipping and logistics providers
Website hosting and technical service providers
Fraud prevention and security partners
Marketing or analytics providers
Professional advisers where necessary
Authorities or regulators where required by law
We only share the information necessary for these parties to perform their services on our behalf or where disclosure is legally required.
5. Payment Information
For security reasons, payment information is typically processed by third-party payment providers. We do not store your full payment card details on our systems unless clearly stated and lawfully permitted. Payment transactions are handled using appropriate security measures by the relevant payment service providers.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, remember preferences, and support site functionality.
Cookies may be used for:
Essential website operation
Shopping cart functionality
Website performance and analytics
Remembering your preferences
Marketing and advertising, where applicable
You can usually control cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the website.
7. Data Retention
We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, including fulfilling orders, resolving disputes, enforcing agreements, maintaining business records, and complying with legal, tax, or accounting requirements.
When your information is no longer needed, we will securely delete or anonymize it where appropriate.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You are also responsible for keeping your account information and devices secure where applicable.
9. International Data Transfers
Depending on how our website and service providers operate, your information may be processed in countries outside your home country. Where personal information is transferred internationally, we take appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection laws and that your data remains adequately protected.
10. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request transfer of your data where applicable
Lodge a complaint with a relevant supervisory authority
If you would like to exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
11. Marketing Communications
If you subscribe to our newsletter or choose to receive marketing communications, we may send you updates about products, promotions, or news related to our store. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
Even if you opt out of marketing messages, we may still contact you regarding your orders, returns, or important service-related matters.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.
13. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from individuals under the age required by applicable law to provide valid consent. If we become aware that personal information has been collected from a child without appropriate authorization, we will take steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website practices. Any updates will be posted on this page with a revised effective date where appropriate. We encourage you to review this page periodically to stay informed.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
