At GRHANDCRAFT, we want you to be satisfied with your purchase. We understand that sometimes a product may not meet your expectations, the size may not be suitable, or you may simply change your mind. This Refund Policy explains how returns, refunds, and exchanges are handled when you shop with us through grhandcraft.uk.
By placing an order on our website, you agree to the terms outlined in this Refund Policy.
1. Return Eligibility
We accept returns on eligible items within 14 days of the date you receive your order. To qualify for a return, the item must meet the following conditions:
The item must be unused, unworn, unwashed, and in its original condition.
The item must have all original tags attached.
The item must be returned in the original packaging where possible.
The item must not show signs of wear, damage, stains, perfume, deodorant marks, or alteration.
We reserve the right to refuse a return if the returned item does not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, or product protection reasons, some items may not be eligible for return or refund unless they are faulty or damaged upon arrival. These may include:
Underwear or intimate wear
Swimwear without hygiene protection
Accessories where hygiene concerns apply
Gift cards
Final sale or clearance items marked as non-returnable
Customized or personalized products
Please check the product description carefully before purchasing.
3. Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery. To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Clear photos showing the item and the problem
Once we review your request, we will offer an appropriate solution, which may include a replacement, refund, or store credit depending on the situation.
4. How to Request a Return
To start a return, please contact our customer support team at:
Please include your order number, the item(s) you want to return, and the reason for the return. We may provide return instructions before the item is sent back. Returns sent without prior contact may take longer to process.
5. Return Shipping
Unless the item is faulty, damaged, or sent in error, the customer is responsible for the return shipping costs. We recommend using a tracked shipping service, as we cannot be responsible for returned parcels that are lost in transit.
Original shipping charges are generally non-refundable unless the return is due to our error or a faulty item.
6. Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method.
Please note:
Refunds may take several business days to appear in your account, depending on your bank or payment provider.
We reserve the right to deduct any loss in value if the returned item shows signs of handling beyond what is necessary to inspect it.
Shipping fees may not be refunded unless required by law or where the return is due to our mistake.
7. Exchanges
We may offer exchanges for eligible items, subject to stock availability. If you would like to exchange an item for a different size or variation, please contact us first. If the requested replacement is unavailable, we may offer a refund instead.
8. Order Cancellation
If you would like to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we may be able to cancel it. Once the order has been dispatched, cancellation may no longer be possible, but you may still be eligible to return the item in accordance with this policy.
9. Late or Missing Refunds
If you have not received your refund after receiving confirmation from us, please first check your bank account or payment method again. Then contact your bank or card provider, as processing times can vary. If you still need help, please contact us at kubra17991@outlook.com.
10. Your Consumer Rights
Nothing in this Refund Policy is intended to limit or exclude any statutory rights you may have under applicable consumer protection laws. If you are entitled to additional rights under the laws of your country or region, those rights will continue to apply.
11. Contact Information
If you have any questions about returns or refunds, please contact us:
